An urgent repair includes the following:
A burst water service or a serious water service leak
A blocked or broken toilet
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm, fire or impact damage
A failure or breakdown of the gas, electricity or water supply
A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
A fault or damage that makes the property unsafe or insecure
A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.
Contact your property manager via email. Please include your name, property address, time of day and nature of emergency. Please follow up with a call to our office on 55266 999.
- Report emergency to your property manager via email
- Please include your name, property address, time of day and nature of emergency, then proceed to call the relevant tradesperson from the list on the following page.
- If necessary, leave a message for the tradesperson and wait a reasonable period of time.
- If there is no response from any of our preferred tradespeople within a reasonable period of time, you are then able to contact a tradesperson of your choosing. The maximum amount that may be incurred for emergency repairs arranged by the tenant is an amount equal to 2 weeks rent.
- Have your copy of your Tenancy Agreement available as proof of identity for the tradesperson.
What to do in event of?
In the case of a break in, call the police (000). They will then give you a police report number which you are required to give your property manager as soon as possible. If there is further damage besides glass damage to the property, please let your property manager know as soon as possible. You may use these contacts if you cannot get a hold of your property manager:
If your property has a gas hot water system, check that the pilot light is on. If the hot water system is not working or there is a leak and it is after hours, please contact:
If your power has gone out, please check the switchboard for a tripped switch. Check surrounding houses/street lights to see if there are lights on to determine if the issue might be suburb wide before calling:
You may call a locksmith directly, however this is at your own cost. If you lose or lock your keys inside the property during business hours, you may come and collect our office set of keys. These keys must be returned as soon as possible. Please ensure that you bring 1 form of photo identification with you.
If you have lost your keys or locked yourself out of the property after hours, please call:
If during office hours, please contact your property manager. If anyone is injured please call and ambulance on 000. If after hours please contact:
If there are any burst pipes, please turn the water off at the mains and call one of the following:
If there is any urgent electrical damage, please turn the electricity off at the fuse box
Please note that if you go ahead with a repair that is not classified as an emergency, the owner may not be obligated to pay for any expense incurred. Additionally, if any maintenance is carried out at the property and found not to be the owner’s responsibility but as fault of the tenant, you will be held accountable for any expenses.
Urgent repair contacts
Guy 0409 949 043